Payment Policy

At Direct Steel Supplies, we strive to make your purchasing experience smooth and secure. Please read the following payment terms carefully:

Accepted Payment Methods
We accept the following payment methods:

• Major credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Bank transfers (for large, bespoke, or trade orders; please contact us)

Payment Timing
Payment is required at the time of order for all products unless otherwise agreed.
Orders will not be processed or dispatched until payment has been successfully received.

Security
All payments are processed through secure, encrypted gateways to protect your information.
We do not store your full payment details on our website.

Payment Issues
If your payment is declined or there are issues processing your payment, we will contact you promptly to resolve the matter.
Orders may be cancelled if payment cannot be completed within 3 business days.

Pricing and Currency
All prices are listed in GBP (£) and include VAT where applicable.
Prices are subject to change without notice, but once your order is confirmed, the price will not change.

Invoice and Receipts
An electronic receipt will be sent to your registered email address after payment is successfully processed.

For business or trade customers requiring a formal invoice, please contact our support team.

Need Help?
If you have any questions about payments or experience issues during checkout, contact us:

📧 Email: info@directsteelsupplies.co.uk

Direct Steel Supplies is a trading name of The Construction Supplier Ltd, a registered UK company (No. 15972703) based at:

127a The Straits, Dudley, DY3 3AW, United Kingdom