Shipping Policy

We aim to get your order to you as quickly and efficiently as possible.

📦 Delivery Time

All orders are processed promptly and delivered within 5–7 working days, depending on stock availability and delivery location.

🏗️ Delivery Type

We offer kerbside delivery only. This means items will be delivered to the nearest accessible point at the front of your site or premises.
Please note: We are unable to offload into buildings, yards, or construction areas.

📞 Missed Deliveries

If you are unavailable to receive the delivery:

• The courier may leave a card or attempt to contact you.
• You will need to call us to rearrange delivery.
• Missed deliveries may incur a redelivery charge.

❗ Shipping Delays

If there are any unexpected delays, we will notify you as soon as possible via email or phone.
Please allow extra time during busy periods or for deliveries to remote areas.

📩 Questions?

If you have any questions about your delivery, please contact our team:

📧 Email: info@directsteelsupplies.co.uk
📞 Phone: 0330 133 1423

Direct Steel Supplies is a trading name of The Construction Supplier Ltd, a registered UK company (No. 15972703) based at:

127a The Straits, Dudley, DY3 3AW, United Kingdom